Terms & Condition

Conditions of Carriage

  • 1

    Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.

  • 2

    The ship’s purser and captain are jointly responsible for passengers’ comfort and safety. Passengers must accept their decisions and instructions.

  • 3

    Whilst our crew do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery river banks. Elderly clients should consult their doctor to ensure that they are fit for travel. Wheel chairs are not allowed.

  • 4

    In the case of water levels being too high or low or defects to the vessel beyond the control of the shipping line an alternative itinerary will be offered to passengers after consultation between the ship’s captain and shore management, subject to accommodation and meals being maintained on board the vessel unless by prior agreement with the Charterer.

  • 5

    Should it prove difficult to embark or disembark passengers at the scheduled points MGRG Express are not liable to bear any extra cost of transporting passengers to and from the revised point of embarkation or disembarkation unless passengers or their agents have purchased a complete package tour which includes land services from us. Any reason for changing the points of embarkation or disembarkation can not count as a reason for cancelling this contract.

  • 6

    Clients should seek advice from their doctor regarding relevant inoculations and prophylactics for travel in Myanmar.

  • 7

    Clients must be fully insured to cover any risk of medical repatriation and the Company is in no way responsible for such liabilities.

  • 8

    Once a booking has been received through a sales agent or directly from the passenger a contract exists between the Company and the client and these terms and conditions must be adhered to by both parties.

  • 9

    Unless otherwise agreed agents are responsible for the transfer of their clients to and from the ship on time and in the event of a late arrival the ship is not obliged to delay departure thereby upsetting tight schedules.

  • 10

    The company accept no liability or responsibility for loss or damage to passenger’s property whilst on board a company vessel.

  • 11

    Within the ticket price fuel costs have been calculated on average prices as of the publication of this document. Should fuel prices rise by more than 10% the company will be entitled to impose a fuel supplement equivalent to the amount by which the fuel price exceeds the price allowed for in the contract.

  • 12

    It is not permitted to allow any breed of animal on board.

  • 13

    Infants below the age of 4 years may stay in their parent’s without extra charge. Children of 4 years and above must be paid full rate.

  • 14

    In the event of a dispute the law of the country in which the vessel is operating will apply.

  • 15

    The company reserves the right to change the vessel without notice.

  • 16

    Payment terms and cancellation policy is printed on an invoice issued for each booking whether for an individual or for a group. Clients and their agents must abide these terms and the company reserve the right to either cancel an existing reservation or to refuse passage in the event that these terms have not been adhered to.